India has a vast repertoire of culinary gems across different states. As you travel the lengths and breadths of the country, you will realise that every state and region has so many delicious recipes that are loved by all. Zomato has recently launched a new inter-state delivery service that will deliver iconic dishes from different parts of India to your doorstep. According to the terms of the service, the food will be refrigerated for the duration of the journey that would take at least a day to complete. Recently, a customer from Gurgaon tried ordering some biryani from the legendary Hotel Shadab in Hyderabad but ended up disappointed. The reason was that he only got Salan and the Biryani was missing from his order! Take a look at what the customer wrote on Twitter:
Ordered chicken biryani from Hotel Shadab using @zomato interstate legend service and all I got was a small box of salan. @deepigoyal this seemed like a great idea but my dinner plans are up in the air now. Now, you owe me a Biryani in Gurgaon! pic.twitter.com/ppVbausds8— Prateek Kanwal (@prateekkanwal) September 3, 2022
Biryani is indeed a much-loved delight that is popular across the country. Hyderabad’s biryani, in particular, is world famous and a highlight of the city’s culinary landscape. Twitter user Prateek Kanwal narrated the funny incident about his biryani order on his profile. He said that the chicken biryani was missing from his order and all he got was the Salan! “Ordered chicken biryani from Hotel Shadab using Zomato’s interstate legend service and all I got was a small box of salan,” he wrote on Twitter. He addressed Zomato’s CEO Deepinder Goyal and added, “This seemed like a great idea but my dinner plans are up in the air now. Now, you owe me a Biryani in Gurgaon!” He also revealed that he was not just a customer but also a shareholder of Zomato.
The funny post by the Zomato customer received plenty of likes and comments from Twitter users, who could relate to his biryani blues. Many of them shared laughter emojis and similar reactions to the post.
Take a look at the reactions:
Prateek, they are just making sure you do portion control and stay fit😊— Salman Anees Soz (@SalmanSoz) September 3, 2022
Delivery guy’s dinner plans got covered I think— R Pooran Prasad (@pooran) September 6, 2022
These kind of issue are normal with Zomato… Happened with me in many orders…— Gaurav Sood (@Gaurav12Sood) September 7, 2022
Biryani blues?— Mayank Bangia (@MayankBangia) September 4, 2022
Zomato promptly responded to the complaint on Twitter. Later, they managed to track his biryani order and meanwhile, even arranged a replacement biryani for him. “Credit where it’s due! Sushant from customer service and product head of Zomato interstate legends not only tracked my biryani but also sent me an extra biryani from Biryani By Kilo! Issue has been resolved. At least, as a shareholder I feel good about customer service,” he wrote in his tweet. Take a look:
Hi Prateek, we are sorry to hear about the incomplete order delivered to you. Kindly share your registered contact details over a private message so that we can make this up to you. https://t.co/jcTFuGSv2G— zomato care (@zomatocare) September 3, 2022
Credit where it’s due! Sushant from customer service and product head of @zomato interstate legends not only tracked my Biryani but also sent me an extra Biryani from @biryanibykilo! Issue has been resolved @deepigoyal! Atleast, as a shareholder I feel good about customer service pic.twitter.com/nZ1O7TvsAJ— Prateek Kanwal (@prateekkanwal) September 3, 2022
What did you think of the hilarious incident when biryani went missing? Have you ever had a similar experience? Tell us in the comments below.